Innovation-Verse logoINNOVATION-VERSE
IndustryManufacturing
Operating ModelCentralized GBS
GeographyGlobal
GBS FunctionFinance
ScenarioBase
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OVERVIEW

Innovation Overview

Same journey. Bigger possibilities. The full arc from efficiency to intelligence to autonomy — and why the engine always starts with the lowest-complexity, highest-value intervention.

Enterprise Operating Models

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Innovation — From Problem to Possibility

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GBS Operating Model — Apex V2 · Hackett · Lean · AI

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From Kaizen to Autonomy

The evolution of how work gets done — from manual work through process excellence, digital automation and AI augmentation to the agentic enterprise.

From Kaizen to Autonomy — illustrated innovation journey

Different Tools. Same Purpose. A Better Tomorrow.

One continuous-improvement pipeline: Lean and Six Sigma stabilise and optimise, BPM redesigns, automation digitises, and intelligence augments — all the way to autonomy.

Different Tools. Same Purpose. A Better Tomorrow. — illustrated innovation journey

From Fragmentation to a More Human Future

Many functions, one journey: technology drives innovation and reinvention across every function, converging on speed, scale, intelligence and simplicity.

From Fragmentation to a More Human Future — illustrated innovation journey

Apex V2 — The End-to-End GBS Transformation Blueprint

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Building a World-Class GCC from Zero

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Different tools. Same purpose. A better tomorrow.