Diagnosed GBS problems, not use cases

22% of inbound invoices fail 3-way match and enter a manual, multi-system investigation loop owned by AP analysts.

Non-PO and PDF invoices from the supplier long tail are keyed manually into the ERP.

Duplicate submissions across intake channels create overpayments recovered months later.

Where-is-my-payment queries consume a dedicated helpdesk team with no self-service channel.

Serial approval chains delay posting and drive late-payment penalties and missed discounts.

Remittance data arrives in inconsistent formats, leaving a persistent unapplied-cash backlog.

Collectors work alphabetical worklists rather than risk- and value-prioritised queues.

Deduction research spans pricing, logistics and trade promotion data with no single case view.

Email and PDF orders are re-keyed, producing pricing errors that surface downstream as disputes.

Low-risk, zero-movement accounts are reconciled manually in spreadsheets every period.

Close runs to day nine with manual task tracking, late journals and chase-driven coordination.

Recurring accruals and allocations are prepared and posted manually with spreadsheet support.

Bilateral mismatches are resolved through email chains between entity controllers each period.

Analysts rebuild the same reporting packs and write commentary manually every month.

Forecast cycles are spreadsheet-driven, with most analyst time spent collecting rather than analysing.

Template distribution, chasing and consolidation dominate the annual budget cycle.

Weekly cash forecasts are assembled manually from bank portals and AR/AP extracts.

Return preparation requires manual extraction, reconciliation and exception clearing per jurisdiction.

Evidence requests are fulfilled manually, pulling controllers away from period-end work.

Policy and payslip questions dominate tier-1 volume with no reliable self-service answer path.

Delivery exceptions are resolved through carrier phone calls and manual system updates.

Role provisioning and revocation is ticket-driven with manual approval and configuration steps.